Insurance

 Self-assurance during difficult times that comes from knowing you are part of a greater whole. VodaSure’s range affordable Funeral Cover plans allow people to bury their loved ones with dignity.

VodaSure brings stability to families by giving peace of mind. We are here to support your greatest assets when it is needed most as some funeral cover benefits include bereavement counselling, and more, with up to 16 family members covered in one policy starting from R30 per month.

Get up to R cover for you, your spouse, children and extended family with our VodaSure Funeral Cover. Up to 16 members can be covered on 1 policy.

What are the benefits?

* Get airtime to the value of R100

* Access to a Funeral Assist Line and a bereavement Box

* You will receive a debit card voucher to assist with errands after a successful claim has been registered

* Access to a trauma counselling line

* Your claim will be processed within 48 hours of receiving all required documentation

1. All South African citizens aged 18 – 74 years with a valid SA ID.

2. Available to anyone on any network.

3. Death due to suicide has a waiting period of 24 months.

Accidental death will be covered as soon your policy starts and a six-month waiting period will apply for deaths due to natural causes.

* Cover starts from as little as R56 per month and you can select the cover amount that best suits your needs from R up to R50 000.

* Call and we will give you an obligation free quote Mon to Fri 08:30 – 17:00.

VodaSure Funeral Cover 4 you & your family

Get our funeral cover and use your recharge to pay for your premiums.

1. No Bank account required

2. Cover yourself, your partner plus 5 children on one policy

3. You can pay monthly or weekly using your recharge value

4. Manage or update your policy all in one place.

Who can get the Funeral Cover 4 You and Your Family?

1. All South African citizens aged 18 – 60 years (with a valid SA ID)

2. Available to Prepaid, Top Up and uChoose customers only

For the first three months of taking out the policy, only accidental death is covered.

Simply use your recharge value for cover from as little as R30 per month.

Cover for you, your family, and up to 5 children.

VodaSure Legal Advice Line

Not all legal assistance requires physical meetings. Get affordable legal advice with VodaSure, covering everything from employee benefits, contracts, labour, advice and litigation. Our legal assistance is only a phone call away, all for R18 per month.

Life is complicated, but our Legal Cover isn’t – from just R18 per month.

Getting legal advice is just a phone call away for matters relating to criminal, civil, labour and family.

* Free access to our Legal Library. This gives you access to contract templates such as: * Acknowledgement of debt

* Co-habitation agreement

* Contract of employment for domestic worker

* General power of attorney

* Offer to purchase a house

* Offer to purchase a vehicle

* Lease Agreement

* Non-disclosure Agreement

* Template for a basic Will

* Litigation Lifeline – Vodacom Legal will put you in touch with our panel of attorneys at a substantially discounted rate

* Unlimited Legal Advice Legal advice on all four areas of the law

* Labour Unfair dismissals

* Family Child maintenance

* Criminal Fraud

* Civil Monetary claims

To get covered SMS Legal to and for more information simply call .

When is this service available?

Vodacom Hero Assist Bundle – R69 per month

The Vodacom Hero Assist bundles are the perfect fit for anyone needing access to a vast range of efficient, cost effective emergency services, available directly from you cell phone, 24/7.

Vodacom subscribers can truly have a hero in their pocket. In fact you can have many different heroes in one bundle, which are: Home Assist, Home Drive Assist, Home Security Assist and Roadside Assist – all for R69 per month.

The Call Centre provides immediate access to a team of dedicated case managers, together with a national complement of accredited assistance service providers who will assist with home emergencies.

The services are only applicable when the service is requested through the Call Centre. Parts, repairs, maintenance services and such other goods and services as indicated below are not included. The Call Centre may, depending on the circumstances, elect to incur the costs of certain items on the member’s behalf and recover such costs from the member.

Please note that this product does not constitute an insurance product and the Call Centre therefore does not in any way indemnify the member against losses, liability, expenses or damages suffered. The Home Assistance programme aids the member when they are involved in a Home Emergency.

A Home Emergency means any sudden, unexpected and/or unforeseen event at the member’s home requiring the immediate and/ or urgent services of a domestic tradesman to limit/ minimise or prevent further damage to the home.

This service is restricted to home emergencies and only applies to the member’s eligible premises/primary place of permanent residence, within the Republic of South Africa and used for domestic purposes where specified, including outbuildings. The member will be assisted with up to three incidents per annum for the call out and 1st hour of labour per incident.

Emergency Services Notification and Call-out: At the member’s request our Assist Call Centre will relay a notification of emergencies to the police, traffic, fire brigade, ambulance, security or any other emergency service provider. Please note that each service will be managed on an individual basis and is highly dependent on traffic, weather and correct information received i.e. address or area of incident.

The Home Assistance programme will involve the Call Centre arranging the following emergency services to members:

1. Plumbers 2. Glaziers 3. Electricians 4. Locksmiths 5. Tree Felling Services 6. Bee Keepers 7. Pest Controllers – Borer Beetle /Thatch Lice/ Dust Mites/ Cockroaches / Fleas Fish / Moths/ Ants/ Ticks / Bedbugs/ Rodents- ONLY

The services exclude maintenance (of any kind) and the costs of any materials required, which is for the member’s account.

There is no need to cover the many reasons not to drive under the influence – the consequences are well-known.

With the Home Drive Assist service, so easily available, there is also no justification for taking a chance. Relax, have a great evening, and let Home Drive take you and your car safely home.

Terms & Conditions apply.

Service Centres: maximum 40kms from city centre.

The benefit includes 50km radius per incident (calculated from client pick up point to the primary drop off destination), any additional kilometres travelled will be charged at R11.00 per km. The member has up to 6 incidents per annum and any additional incidents will be for the member’s own account.

Should the member require additional trips, the member will facilitate the booking on a member to pay basis. For these trips, the member will receive a discounted rate which will be communicated with the policyholder at the time of booking.

There is no need to cover the many reasons not to drive under the influence– the consequences are well-known. With the Home Drive service, so easily available, there is also no justification for taking a chance. Relax, have a great evening, and let Home Drive take you and your car safely home.

Terms & Conditions apply.

Service Centres:

Maximum 40kms from city centres: Johannesburg, Pretoria, Durban, Port Elizabeth, East London Nelspruit, Stellenbosch Additional passengers/drop off:

* Service is available to a valid policy holder and limited to their specified vehicle only. Up to three additional passengers can be transported at no cost provided that the entire trip is no longer than 50km and takes no longer than one hour and are ALL transported to one/main and book address.

* An additional cost of R50.00 per additional /unplanned drop off will be charged. This arrangement needs to be discussed and authorized by our control centre to ensure efficient planning and upfront payment (warding off the potential threat to our drivers, when carrying cash).

Booking times:

Pre-bookings are preferred and should be arranged until 20:00pm, each day.

Ad hoc or in the moment requests, throughout the day and night, will be fulfilled on a best effort basis and, members should expect a potential time delay of minimum one hour.

This may be due to team availability and capacity at the time of requests the standby team. Should any delays or incapacity to assist the member be a certainty, your incident manager will inform the member immediately Services for public holidays – pre-booking should be fulfilled by 5pm on the day prior to the public holiday.

Collection:

At the specified time and location, the call centre will notify the client that the pick-up-driver has arrived, at which time the member will have 15 minutes to meet the driver. After the 15 minutes the call centre will notify the member that the pick-up-driver will be leaving, and the trip will be cancelled.

Cancellation fees will apply. Terms and Conditions Apply

Cancellation policy

* Full Rate is charged for bookings cancelled with less than 1 (One) hour cancellation notice Amending trips

* Amending a trip that is already confirmed will result in delays and or trip being cancelled should SPS not be available to assist at amended time Lead Times.

* Out of season.

* At least two hours lead time in season, sporting events, music concerts and festivals etc.

* Three-day pre-booking to ensure availability.

* Christmas period, New Year’s Eve.

* At least three-day pre-booking to ensure availability and works on a first come first serve basis.

In the Moment Service

* In the moment service can be booked however it is on a best effort basis depending on availability of teams & time of year. There could be a delay when using this service.

In the event of a home invasion or a vehicle breakdown in the night in an unsafe area, we will assist to alleviate some of the trauma suffered by the victims. If your windows or doors are broken and you feel unsafe, we will send a professional guard to secure your home.

Activation In the event of a home invasion, contact our Call Centre or activate the emergency number that is pre-programmed on your phone. We will send a guard to protect you and your property. If your doors or windows are broken for any reason, such as a hailstorm or even a cricket ball, we will send a guard to protect your home.

Estimated Service Times:

Urban Areas = Average response time is 35 to 80 min (from time of dispatch – 40km to 100km) with the potential of extended response time on weekends only.

Rural Areas = Average response time is 80 to 240 min (from time of dispatch – in excess of 100km).

Limits

The benefit is limited to 6 (six) hours per incident. Thereafter, the guard is available on a member to pay basis at R1050 per 12-hour shift.

The Call Centre provides immediate access to a team of dedicated case managers, together with a national complement of accredited assistance service providers who will assist with roadside emergencies.

The services are only applicable when the service is requested through the Call Centre. Parts, repairs, maintenance services and such other goods and services as indicated below are not included.

The Call Centre may, depending on the circumstances, elect to incur the costs of certain items on the member’s behalf and recover such costs from the member. Please note that this product does not constitute an insurance product and the Call Centre therefore does not in any way indemnify the member against losses, liability, expenses or damages suffered.

Should the member find themselves stranded because of a vehicle breakdown the Call Centre will arrange one of the following services:

Flat battery:

The Call Centre will arrange to have the vehicle jump started. If the Call Centre cannot resolve the problem at the scene, the vehicle will be towed by an appointed service provider to the nearest most appropriate place of repair or safety. This service will be arranged up to a 40km roundtrip (from starting point to the point of dispatch).

Keys locked in Vehicle:

The Call Centre will arrange to open the vehicle and retrieve the car keys. This service will be arranged up to a 40km roundtrip (from starting point to the point of dispatch). If the Call Centre cannot resolve the problem at the scene, the vehicle will be towed by an appointed service provider to the nearest most appropriate place of repair or safety. This service will be arranged up to a 40km roundtrip (from starting point to the point of dispatch). Additional costs for repairs are not included as part of the service and are for the member’s account.

Flat Tyre:

The Call Centre will arrange to have the tyre changed using the member’s spare tyre. In the event that there is no spare tyre, the Call Centre will arrange for the vehicle to be towed to the nearest approved repairer or fitment centre. This service will be arranged up to a 40km roundtrip (from starting point to the point of dispatch), the cost is for the clients account.

Run out of fuel:

The Call Centre will arrange for fuel to be delivered to the member. The Call Centre will supply up to 10 litres of fuel for the member’s account. This service will be arranged up to a 40km roundtrip (from starting point to the point of dispatch) and is limited to one incident per annum. Additional fuel can be arranged at the member’s cost. The above roadside assistance is limited to the call out and first hour of labour within 40 km roundtrip only.

The Call Centre provides immediate access to a team of dedicated case managers, together with a national complement of accredited assistance service providers who will assist with roadside emergencies.

The services are only applicable when the service is requested through the Call Centre. Parts, repairs, maintenance services and such other goods and services as indicated below are not included. The Call Centre may, depending on the circumstances, elect to incur the costs of certain items on the member’s behalf and recover such costs from the member.

Mechanical and Electrical Breakdown:

The Call Centre will tow the vehicle to the nearest franchised dealer (if under warranty) or to the nearest repairer up to a 40km roundtrip (from starting point to the point of dispatch).

Storage:

The Call Centre will arrange for the safe storage of the vehicle overnight, public holidays or weekends where necessary. On the next working day, the vehicle will be relocated to the nearest approved dealer or repairer. Second Tows will be for the member’s account.

Transmission of Urgent Messages:

The Call Centre will relay messages of delay or changed arrangements to a nominated family member, employee or business colleague at the member’s request.

Terms and conditions

* Services will only be rendered to validated beneficiaries and specified vehicles.

* The benefits listed are limited to a single incident per annum per benefit type, ie one jump start, one tyre change etc per annum.

* Roadside assistance services are only available in the event that the breakdown occurs in South Africa, Lesotho or Swaziland.

* The Call Centre will not refund breakdown assistance charges for incidents that occur in any other country.

* The liability only extends to the towing of one vehicle and not a trailer, boat or caravan.

* Multiple tows (e.g. where you need a trailer, boat or caravan towed) will be for the member’s account.

* Second Tows will be for the member’s account (this excludes tows that are a continuation of the first tow due to a vehicle that was towed after-hours / over weekends / public holidays).

* Mechanical Breakdown services are offered whether the vehicle breaks down at home or on the road.

* Battery replacement costs are for the member’s account.

* Limited to South African territory only.

* The additional per kilometre rate is subject to change in accordance with fuel price fluctuations.

* All services must be authorised, arranged and managed by the Call Centre.

* Any costs incurred through arrangements made by the member without prior authorisation from the Call Centre fall outside of the benefit entitlement. In the event of a mechanical or electrical breakdown, the vehicle is to be towed to the closest franchised dealer or repair centre from the scene of the breakdown per the limits specified.

* The member will be liable for any costs related to the breaking of window glass should there be no other way to gain access to the vehicle to tow.

* Accident towing

* Vehicles not in a roadworthy condition

* If the total mass of the vehicle exceeds 3500kgs (including the load on board) a more suitable towing vehicle will be needed and as such the member or driver will be liable for additional tow cost attributed to the towing. * This is payable to the Service provider at the time of incident. (Unless specified) Taxicabs and limousines, Recreational Vehicles (RVs), camping trailers, travel trailers, or any vehicles in tow Service for any trailer which must be separated from the truck tractor. Service to vehicles with expired safety inspection sticker(s), license plate sticker(s), and/ or emission sticker(s) where such stickers are required by law.

* Vehicles located at storage facilities.

* Cost of parts, replacement keys, replacement tyres, batteries, fluids, lubricants, cost of installation of products, materials, toll fees, and any additional labour relating to towing.

* Any fees relating to the dismount/mounting of a drive shaft.

* Tyre repair.

* Tyre replacement at any location other than a roadside disablement site. Cost of the replacement tyres and its installation. Any and all taxes, tolls or fines.

* Non-emergency towing or other non-emergency service including but not limited to mounting or removing of any tyres, snow tyres, off-road tyres, chains or similar items.

* Shovelling snow from around a vehicle. Service when a vehicle is snowbound in unploughed areas such as snow banks, snowbound driveways or curb side parking.

* Damage or disablement due to flood, fire, or vandalism.

* Vehicles located at a place of repair

If your Specified device is beyond economic repair (as determined by an authorised Vodacom repair centre), we will replace your device with a new device of the same or similar type or a Good-as-new device of the same type, subject to the Maximum Limit of Indemnity.

If your Specified device is lost or stolen, we will replace your device with a new device of the same or similar type or a Good as-new device of the same type, subject to the Maximum Limit of Indemnity.

How do I get Vodacom Insurance?

If you’re a Contract or Top Up customer. You can apply for any Vodacom Insurance product during your Contract application process and it will be billed monthly along with your subscription as a value-added service.

Simply ask your sales consultant in-store for more information.

OR Call Finrite on .

If you’re a prepaid customer, you must complete an in-store form.

OR You can also contact the administrators, Finrite, on to initiate your insurance policy yourself.

OR your completed form must be emailed to

Note: You must apply for insurance within seven days after purchase of your device.

You must send us proof of purchase together with your application form.

Finrite will then send you a Policy Document, with the terms and conditions, within 30 days of application and activation.

Make sure you understand the terms and conditions clearly.

How do I claim?

Lost & Theft:

* Call us on to block your SIM and blacklist your phone. Remember to record the ITC reference number.

* Report the loss/theft to the police and record the case number. You will need your ITC reference number when you open the case.

* Go to your nearest store and an agent will process your claim. If approved, an agent will provide you with a new device straight away.

Repairs:

* Take the device to your nearest Vodacom Repair Centre.

* A helpful consultant will book the cellphone in for repairs/replacement.

How do I cancel or change my insurance policy?

To cancel or make changes to your policy, please contact Finrite on .

Why choose Vodacom Device Insurance?

Our easy, straightforward cover is designed to help you stay connected when life throws its curve balls at you.

There are different types of covers to choose from, depending on your unique needs. We offer Comprehensive Cellphone Insurance, Comprehensive Laptop and Tablet Insurance as well as Accidental Damage and Specified Insured Extras.

You will enjoy

* Peace of mind in the event that your device is lost or stolen

* Affordable monthly premiums

* Value-for-money coverage against all damage, including liquid damage

* In the event of loss or theft your Device will be replaced within 48 hours after you’ve successfully submitted your claim to our nationwide network of Vodacom dealers

Things to remember

* You must have bought your device directly from an approved Vodacom dealer

* Claims must be submitted within 30 (thirty) days of loss or damage

* You will need to pay an excess if your claim is approved – the amount will depend on your policy

* If the listed SIM card is not in the insured device at the time of damage, loss or theft, the device will NOT be covered, and your claim will be declined

What do you get from our Device Cover?

We offer simple and straight forward insurance for your specific needs at competitive rates.

In the unfortunate event of your death this benefit will cover the balance of your contract subscription. This benefit will be paid to Vodacom (Pty) Ltd in order to fulfil your estate’s contractual obligation to Vodacom (Pty) Ltd.

More importantly this means that you will have peace of mind knowing that your family will not be requested to cover outstanding payments while they are still grieving for their loss. An amount of R5,000 will also be paid to your chosen beneficiary or estate to assist with any death related costs.

Contract Cover Insurance is optional, and the monthly premium is R9,99 . Should you pass away, your chosen beneficiary can email us at to lodge a claim. The death notification must be accompanied by the following documents:

1. A Vodacom Contract Cover Claims Form

2. Certified copy of death certificate of the deceased

3. Certified copy of ID of the deceased